Online Help Portals
Advertas has extensive experience in developing full-featured online help systems, which can be used to serve evergreen product information to customers and partners. The value of the online help portal is to provide your customers a complete one-stop self-service experience. Instead of constantly fielding questions about using a feature, customers can find answers in the online help portal. The online help system is fully customizable to your brand (i.e. can match the look and feel of your corporate trade dress and/or mimic the look of your existing website). We design and plan the layout and compose all corresponding text and graphics on each page. The Help Portal then can be integrated with your public website for convenient customer access.
Instructional Videos & Training
The first interaction your new customer has with the product is critical. If done right, training materials can ensure you have a customer for life. Advertas meticulously carries the messaging about the product and the quality of the materials through the lifecycle of the sale, all the way to training materials and documentation to make sure that your last impression is as good as your first.
Hand-in-hand with training materials is product documentation. Clear, organized, and illustrated documentation can make your products a breeze to use and invite customers back year after year for renewed support contracts and word-of-mouth recommendations. Let Advertas bring the excellence of your marketing campaign to run in parallel with your development team to deliver product documentation that makes it a breeze to use your products.
Keeping product spec sheets at major customer organizations can be a daunting task, but Advertas can work hand-in-hand with your product delivery team to keep documentation up to date. Keep your customers coming back for re-orders by ensuring you have clear, complete product specs.